When you place your order, we will send you a confirmation email with your order number and receipt.
Yes! When your gift is out for shipment, we’ll send you a shipping confirmation email with a tracking link.
Please allow 1-3 business day for fulfillment unless otherwise specified.
You sure can. Please use our Multiple Shipping Address Checkout to send gifts to different addresses. For large orders (5+ gifts) shipping to multiple locations, please contact a gift concierge if you need assistance.
We occasionally offer discount codes to our customers for special promotions and random acts of gifting. Our system only accepts one code at a time, so please make sure you haven’t already submitted one with your order. Unless specifically noted, our codes can only be used on one order and may have an expiration date. Please contact us at firstname.lastname@example.org.
Absolutely! Please contact us at 305-794-6444 or email@example.com to get started.
Please note: We reserve the right to make last-minute substitutions if we are out of stock on an item. We will make every effort to contact you to approve the substitution ahead of time, but if we don’t hear from you, we will make an appropriate item swap in the interest of getting your gift out the door in a timely manner.
We ship from Columbus, GA, from 9am to 5pm Monday - Friday. We are closed on Saturdays and Sundays. Please allow 1-3 business day processing time for regular orders. Large orders over 12 gifts are subject to additional fulfillment time, up to 4-5 business days. Alas, we currently only ship to addresses within the United States. We'll be sure to make an announcement when we're able to ship to our outside the U.S. We have temporarily suspended picking up gifts at our office.
Orders take 3-6 business days to arrive via standard shipping, depending on where it's going.
**due to the overflow of volume with our carriers due to COVID-19, standard shipping can take up to 8 business days and unfortunately, it is out of our hands.
If you need to upgrade to rush shipping for last-minute thrills, we offer expedited shipping. Rates will vary based on the shipping destination; you will be able to view them at checkout.
We will fulfill orders placed before 12n ET the same business day, otherwise they will be fulfilled the next business day.
Customer is responsible for full shipping rate for expedited options.
If you are sending a gift to Alaska or Hawaii, you will be prompted to select shipping from available options at checkout. Customer is responsible for full shipping rate for expedited options.
How it works:
Free standard shipping applies to domestic orders over $100 per shipping address. That means if you're placing a huge multiple address order, free shipping only applies on a per address basis.
Our free shipping code does not apply to international orders and cannot be combined (stacked) with any other offers.
Does the ChicBox Ship as shown?
All items purchased via Ready To Ship or Build A Box comes in luxe packaging, with a ribbon and topped with your personal note. The gift box are carefully packaged for a beautiful presentation of your gift. At our discretion, we may wrap fragile items in bubble wrap to protect them from breaking. Plus, each box will ship inside a shipper box so it stays nice and pretty.
We never include receipts or inventory / packing slips inside any of our boxes, knowing that they are almost always a gift. In terms of prices, we don't alter any of our products by removing tags or crossing out labels - we want to keep the packaging beautiful and intact - but many of our products don't have price tags in the first place, and when they do, they are small and subtle.
While we're always striving to keep costs low, per-box shipping is an additional cost, except on boxes over $100 (per address).
We’re so sorry to hear that. Unfortunately, if a delay happened on UPS's part, it is out of our control and we cannot offer refunds for shipping costs at this time. Of course, if it's an egregious delay, email us and we can see what we can do.
While we can't guarantee delivery on a specific day, you are welcome to email us at firstname.lastname@example.org with your order number and the day you'd like it delivered by. Please keep in mind our shipping time frame, and if the date is before then, we recommend purchasing expedited shipping at checkout!
We’re here to help call carriers, companies and track down packages, but there is only so much we can do. If the delivery was unsuccessful due to customer error, most often an incorrectly inputted address, we're happy to send a replacement, but do charge an $11 shipping fee.
Have them take a good look in and around their backyard/front yard/lobby/etc. -- there's a good chance it's hiding somewhere (trust us, it happens all the time). If a box is delivered according to your tracking but the recipient didn't get it, our customer care team will do everything our power to locate it by calling the carrier and even the intended delivery building to give you all the information you need. Beyond that, unfortunately this is a rare situation that's out of our control, and could be attributable to any number of things, including the package being stolen or lost. We recommend filing a carrier claim, and we'd be happy to do the same on our end!
We’ve temporarily halted our pick-up option.
Our system automatically sends out shipping confirmations with tracking numbers when your order is prepped. Do not be alarmed, we're still holding it in our warehouse.
Per our policy, all sales are final, we don’t accept returns, exchanges or cancellations (but trust us, they'll love it). But if something goes wrong with your gifts in transit and it arrived damaged, we're here to make it right for you and them. Contact us at email@example.com with your order number and a photo of the item and we will replace or refund it.
Please note fees for the luxe packing and hand-written card in not returnable/refundable by any situation, just the damaged item.
If you have purchased shipping insurance from Route upon checkout and items are damaged during shipment, lost, or stolen, please reach out to Route via the steps in your email.
Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label via email.
Once your items are inspected by the store, and you decided for the refund option, you’ll get your refund typically within 48-72 hours.
Gift boxes (both ready-to-ship or custom built) and any of the products within them with no damage. Free gifts or promotional items with retail value with no damage.
No surprises here. Because we take great care in curating each CHICBOX, and you BUILD your boxes to perfection, we ship exactly what you see on each product page. On the rare occasion that we are out of stock on a particular item, one of our gifting specialists will personally contact you with options of equal or greater value (and aesthetic).
Of course they change!. We’re constantly updating our product to refresh existing boxes, and creating new box ideas.
Absolutely! Use our BUILD A CHICBOX platform and custom build the perfect gift.
We have 3 box sizes with hand drawn floral luxe desing:
Small: 8" L x 4"W x 6" H; medium: 10" L x 4. 5" W x 10" H; large: 12. 5" L x 5. 5" W x 12. 5" H.
Unfortunately, you'll have to pick one. None of our codes or discounts are stackable, including Free Shipping over $100.
Building your custom order takes time and we believe in paying our teams fairly. We spend time on it to make sure it's perfect. This fee is non-refundable, in any situation.
Yes! We've got some amazing prepacked boxes that can be bought for men .
Yes, this is a fee for your card and to ensure each box is also packed and prepared to ship perfectly. This fee is non-refundable, in any situation.
Real humans pack our boxes and write out cards--sometimes mistakes are made! Email us at firstname.lastname@example.org and we'll do everything we can to make it right. Note: provide your order # and ideally images when you email to speed things along.
We also reserve the right to cancel any order that circumstances deem necessary.
Please note that ordering items subject to melting is at your own risk. Quality upon delivery of these items can not be guaranteed by us. We will not issue refunds as a result of melting regardless of the time of the year. We recommend the expedited shipping option at check out.